Terms and Conditions
TERMS AND CONDITIONS FOR Training Course Company
If the Customer requests to cancel their place on a course more than 14 days before the commencement of training and/or assessment, there will be no charge to the customer and a full refund will be made, or delayed onto the next available course as appropriate.
If the Customer terminates their place on a course within 14 days of the commencement of training and/or assessment no refund will be issued.
Illegible refunds will be done in 48 hours however some delays can occur on the banking side which we have no control.
3. General Terms:
Venue details and joining instructions are normally issued by email at least a week before the event.
Payment is required before the event unless otherwise agreed with Training Course Company
Delegate substitutions are accepted prior to the start of the event without additional charge, please inform us as soon as possible.
Delegate cancellations or transfers are accepted up to 2 weeks before the training course.
Cancellation/Transfer requests must be made in writing, email. (firstname.lastname@example.org)
If an event is cancelled by us due to unforeseen circumstances, then all fees paid will be refunded.